PayEnergy Customer Success Programs

 PayEnergy Customer Success Program is built to guide clients through every stage of their EV charging project, from planning to long-term operation. We offer flexible ownership models—purchase, lease, financing through U.S. Bank, or revenue-sharing—along with up to 125% financing to cover equipment, installation, tax, and freight. Our grant writing services help secure rebates, while quick approvals and bundled contracts make financing simple and efficient.

To ensure lasting success, PayEnergy provides tiered design packages, 3D renderings, feasibility studies, and permit-ready engineering that give customers a clear roadmap for deployment. Once installed, we handle network costs, maintenance, monitoring, and support, while customers enjoy flexible revenue options and long-term reliability. With PayEnergy, clients gain not just chargers, but a complete partnership for profitable, future-ready EV infrastructure.

Ownership & Financing Options

Purchase (Exclusive through PayEnergy)

  • All purchases must be performed directly through PayEnergy.
  • Quick approvals available with a PayEnergy quote or invoice.
  • Financing amounts available up to $1,000,000.
  • Finance multiple pieces of equipment under a single contract.
  • Up to 125% financing available, including equipment, installation, tax, and freight.
  • Pre-approval option available for faster decisions.
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Lease Options

  • Flexible lease structures tailored to cash flow needs.
  • Lease terms from 24–84 months.
  • Includes end-of-term purchase or upgrade options.
  • Ability to combine multiple chargers or equipment into one lease.
  • Royalty-based lease plans available (revenue share model).
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Finance Options (U.S. Bank Partnership)

  • Backed by a nationally recognized financial institution.
  • Competitive interest rates for EV infrastructure projects.
  • Quick decision process with PayEnergy’s invoice support.
  • Structured financing with balloon, seasonal, or deferred payments.
  • Designed for property owners, retailers, and fleet operators.
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Grant Writing Service

  • Professional support to secure federal, state, and local EV infrastructure grants.
  • Assistance with documentation, compliance, and rebate collection.
  • Cooperative rebate processing between PayEnergy and customers.
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3D EV Charging Site Design Service

Bring Your Project to Life Before You Build

Realistic 3D renderings of your charging site.

Accurate placement of chargers, switchgear, transformer, bollards, lighting, and signage.

Day and night perspectives.

Perfect for presentations, grant applications, and investor proposals.

Who It’s For: Property owners, developers, retailers, restaurants, gas stations, and fleet operators.

How It Works: Upload site drawings or Google Maps location → Tell us charger types → PayEnergy creates a high-resolution 3D rendering.

EV Charging Site Design Packages

Option 1 – Foundation Package

Best for: First-time customers starting their EV charging journey.

Includes: Site plan, parking layout, equipment options, single line drawing, transformer specs, preliminary schedule.

Delivery: 2–3 weeks.

Outcome: A clear starting point to visualize your EV site.

Option 2 – Concept Package

Best for: Customers seeking refined design & cost estimates.

Includes: Everything in Foundation plus engineering review, 3D site survey, budgetary estimates, load sheet.

Delivery: 2–3 weeks.

Outcome: Conceptual 25% design with cost and timeline clarity.

Option 3 – Feasibility Package

Best for: Customers ready to test real-world feasibility.

Includes: Everything in Concept plus AHJ report, utility feasibility study, permitting considerations, updated schedule.

Delivery: 4–6 weeks (depending on utility/AHJ).

Outcome: Clear roadmap for permitting, utility approvals, and costs.

Option 4 – Permit-Ready Package

Best for: Customers ready for bidding and construction.

Includes: Everything in Feasibility plus IFP drawings (10 ports), finalized utility package, and EPC bid documents.

Delivery: Based on project scope.

Credit: $5,000 credit if Feasibility Package was previously purchased.

Outcome: Fully engineered documents ready for permit submission and contractor bidding.

Revenue-Sharing Model

Ownership with Shared Revenue

  • Customer selects charger type, payment system, and provides site location.
  • PayEnergy supplies and installs the equipment.
  • Customer proposes revenue share percentage (up to 40%) and minimum term (5 years).
  • Customer covers installation (or uses PayEnergy support).
  • Customer pays utility bills from revenue.
  • PayEnergy covers monthly network, cellular, and credit card fees.
  • Remote monitoring, maintenance, and on-site repairs provided by PayEnergy.
  • Rebates are collected jointly by PayEnergy and the customer.
  • Option to buy back units anytime at contract price minus rebates.
  • After 5 years, customer can own equipment by paying the balance or have it removed.

Installation & Deployment

  • Site Assessment & Preparation: Utility coordination, site survey, transformer sizing.
  • Excavation & Conduit Installation: Code-compliant trenching and conduit placement for current and future expansion.
  • Electrical Wiring & Connections: 3-phase distribution, grounding, breakers.
  • Circuit Breaker & Panel Setup: Labeling, branch breakers, compliance.
  • Charger Installation: Level 2 and Level 3 chargers installed per specs.
  • Concrete Foundations: Reinforced pads for chargers/switchboards.
  • Utility Transformer Installation: Utility-grade, code-compliant.
  • Energy Metering & Communications: Real-time monitoring and diagnostics integration.
  • Lighting & Security: Safety lighting and surveillance cameras.
  • Testing & Commissioning: Full charger functionality testing.
  • Safety & Compliance: UL, NEC, ADA, and local code compliance.
  • Crane Coordination: Certified lifting and placement of heavy equipment.
  • Documentation & Closeout: As-built drawings, manuals, warranty, and inspection reports.